Cancellation and Refund Policy

Cancellation and Refund Policy for Rasah Foods and Beverages Pvt Ltd

At Rasah Foods and Beverages Pvt Ltd, we are committed to providing our customers with high-quality non-veg pickles and an enjoyable shopping experience. If for any reason you need to cancel your order or request a refund, we’ve outlined the following policy to ensure transparency and clarity.

Cancellation Policy

  1. Cancellation Before Shipment:
    • If you wish to cancel your order, you may do so before it has been shipped.
    • To request a cancellation, please contact our customer support team at info@rasahfoods.com within 6 hours of placing your order.
    • If the cancellation request is received within this time frame and the order has not yet been dispatched, we will process the cancellation and issue a full refund.
  2. Cancellation After Shipment:
    • Once the order has been shipped, cancellations are not possible. However, you may return the product as per our refund and return policy (see below).
  3. How to Cancel an Order:
    • Please email us at info@rasahfoods.com with your order number and request details. Our customer support team will assist you in the cancellation process.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds are applicable if you receive a damaged or defective product, or if the product delivered is not as described on our website.
    • To be eligible for a refund, you must notify us within 24 hours of receiving your order.
  2. Process for Refund:
    • If your product is eligible for a refund, please contact our customer support team with your order number, images of the damaged product, and a description of the issue.
    • Once your refund request is reviewed and approved, we will process the refund to your original payment method. The refund will typically be credited within 7-10 business days, depending on your bank or payment provider.
  3. Refund for Incorrect or Missing Products:
    • If you receive the wrong product or if part of your order is missing, please inform us within 24 hours of receiving your package.
    • We will arrange for the correct product to be shipped or issue a refund for the incorrect or missing item.
  4. Non-Refundable Items:
    • Due to the nature of our products (non-veg pickles), opened or used products are not eligible for refunds, except in cases of damage or defect.
    • Shipping charges are non-refundable.
  5. Returns Process:
    • In the case of damaged or defective items, we may request you to return the product to us for further inspection. The return shipping cost will be borne by us in such cases.
    • Please contact our customer support team for instructions on returning products.

How to Contact Us for Cancellations or Refunds

For any queries or to initiate a cancellation or refund request, please reach out to our customer support team:

  • Email: info@rasahfoods.com
  • Phone: +91 91542 44215
  • Website: www.rasahfoods.com

We are here to assist you and ensure a smooth shopping experience. Thank you for choosing Rasah Foods and Beverages Pvt Ltd!