Shipping and Delivery Policy

Shipping & Delivery Terms for Rasah Foods and Beverages Pvt Ltd

At Rasah Foods and Beverages Pvt Ltd, we strive to provide a smooth and efficient shopping experience for our customers. Below are the detailed Shipping and Delivery Terms that apply to all orders placed on our online store. Please read them carefully before completing your purchase.

1. Shipping Locations

  • We currently offer shipping within India. At this time, we do not provide international shipping, but we are constantly working to expand our services.
  • Shipping is available to most cities, towns, and villages across India. However, some remote or rural areas may not be serviced by our delivery partners.

2. Processing and Handling Time

  • Order Processing: All orders are typically processed within 1-2 business days from the time the order is placed and payment is confirmed.
  • Handling Time: After order processing, handling and packaging generally take an additional 1-2 business days. For orders placed during weekends, holidays, or peak shopping periods, processing and handling may take slightly longer.

3. Shipping Time

  • The estimated delivery time for your order depends on the delivery address and the selected shipping option.
    • Standard Shipping: Typically 3-8 business days within India, depending on the location.
    • Express Shipping: If available, this can reduce the delivery time to 1-3 business days, subject to location.
  • Please note that delivery times are estimates and may vary due to factors like weather conditions, strikes, or other unforeseen circumstances beyond our control.

4. Shipping Charges

  • Standard Shipping: Shipping costs are calculated at checkout based on your delivery location, the weight of the products, and the chosen shipping method.
  • Free Shipping: We may offer free shipping promotions from time to time. Details will be displayed on our website or communicated via promotional emails.
  • Additional Charges: In some cases, additional charges may apply for deliveries to remote or hard-to-reach locations. These charges will be communicated to you before the order is shipped.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email or SMS, along with a link to track your shipment.
  • You can track the status of your order on the carrier’s website.

6. Packaging

  • We take great care in packaging our products to ensure they reach you in perfect condition. Non-veg pickles are sealed securely to maintain freshness during transit.
  • In the rare event that you receive a damaged or leaking product, please contact us immediately, and we will initiate the return or replacement process.

7. Delivery Delays

  • While we aim to deliver your order within the specified time, delivery times may be subject to delays due to factors beyond our control, including natural disasters, public holidays, courier delays, or incorrect shipping addresses.
  • In case of significant delays, we will notify you via email or SMS and provide updates on the expected delivery time.

8. Order Receipt and Inspection

  • Upon receiving your order, please inspect the products for any signs of damage or tampering during transit. If you notice any issues, please contact us within 24 hours after receiving your package.
  • If you are unavailable at the time of delivery, our courier partners may leave your package at a designated safe location. If you have any special delivery instructions, please mention them during checkout.

9. Undelivered Packages

  • If the delivery address is incorrect, incomplete, or the recipient is unavailable for delivery, resulting in an undelivered package, you will be notified by our customer support team. A re-delivery request can be made, but additional charges may apply.
  • In case the package is returned to us due to address issues or other reasons, we will inform you about the return, and you may be required to provide an updated address for re-shipping. Shipping charges for re-delivery will be borne by the customer.

10. Lost or Damaged Items

  • Damaged Items: If your product arrives damaged or in poor condition, please take clear pictures of the product and packaging and contact us within 24 hours of receiving the package. We will arrange for a replacement or refund based on the situation.
  • Lost Items: If your package is confirmed as lost, please notify us immediately. We will investigate the issue with the courier company and take appropriate steps to resolve the situation.

11. Important Notes

  • Shipping Restrictions: Due to the perishable nature of some non-veg products, we recommend placing orders only for areas that are within the standard delivery zones to avoid spoilage during transit.
  • Order Modifications: Once an order is confirmed and dispatched, we are unable to modify or change the shipping details. Please ensure the shipping address is correct before confirming your order.

12. Customer Support

If you have any questions about our shipping or delivery services, or need assistance with tracking your order, feel free to contact our customer support team:

  • Email: info@rasahfoods.com
  • Phone: +91 91542 44215
  • Address: Road No. 70, Jubliee Hills, Hyderabad- 500033

We are dedicated to providing you with the best shopping experience, and our team is always ready to help with any shipping or delivery concerns.